6 measures taken by Safaricom to cushion Kenyans – COVID 19

This is an outline of the 6 measures taken by Safaricom to cushion Kenyans in order to fight the impact caused by COVID-19 pandemic 

Safaricom has implemented measures valued at KES5.5 billion to cushion Kenyans and their customers following the request by His Excellency President Uhuru Kenyatta for emergency resource mobilization towards containing the spread and impact of the COVID-19 pandemic.

6 measures taken by Safaricom to cushion Kenyans against COVID-19 pandemic

  • Zero-rated M-PESA Person to Person transactions below KES1,000 over the next three months to reduce the risk of handling cash.
  • Zero-rated Paybill tills for government hospitals and dispensaries.
  • Double bandwidth offered on our fiber connections to home, giving customers an opportunity to work and learn from home and to get entertained.  
  • Provided concessional rates for data access to specific educational content for various universities and other learning institutions.
  • Safaricom Foundation donation of thermal cameras worth KES10 Million to the Ministry of Health installed in various entry points to our country
  • Safaricom has further supported the government in the establishment and operation of a 24-7 COVID-19 Information Centre, leveraging the capabilities of our Customer Contact Centre. We are also hosting over 300 doctors to support the frontline staff in educating, informing and managing the spread of COVID-19.

Peter Ndegwa, Safaricom PLC Chief Executive Officer said: “Safaricom PLC is fully committed to supporting Kenya through the evolving situation around the COVID-19 pandemic. We have made business decisions that will enable our customers access more of our products and services for at either no cost or at a highly subsidized rate. These decisions will ensure Kenyans spend their money where they need it most.”

The 6 measures taken by Safaricom to cushion Kenyans adds to their ongoing initiative under the “Bonga for Good” programme that is enabling customers to redeem Safaricom Bonga Points to pay for essential goods and donate their points to those in need as a show of goodwill during this period. To date Kenyans are redeeming an average of 20 million points a day under this initiative.

KCB bank has also contributed KShs.150 million towards emergency interventions to cushion vulnerable citizens affected by the COVID-19 pandemic.

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